Refund policy

For Cleo&Hooman pet-care products sold by Under Ellum Finds, contact amber@underellum.com within 14 days after delivery to request a return. Include your order number. For hygiene, pet-care products must be completely unopened and in their original packaging to qualify. Please do not send an item before we provide return instructions. We will confirm the return destination and any shipping charge before you send it.

If your order arrives damaged, incorrect, or incomplete, contact us promptly with the order number and photos so we can work with the supplier to resolve it. Approved refunds go to the original payment method after the return is received and accepted. Payment providers may take additional time to post the refund.

Open items and items outside the 14-day window are not eligible for a change-of-mind return under this policy. This does not limit any rights that applicable law gives you.